Returns
Returns & Refunds Policy
Shipping & Delivery
Dispatch Time: Upon receiving your order, we commit to dispatch it swiftly, typically within 2-3 days. However, for specially designed products, a slightly extended processing time may be necessary to ensure the utmost quality and customization.
Expected Delivery Time: Our standard delivery timeframe stands at 5-7 days, providing you with a reasonably quick turnaround. Yet, it's important to note that occasional variations in this estimate can occur. For your convenience, tracking details will be promptly shared via email as soon as your product is dispatched, enabling you to keep a close eye on the delivery progress.
Refund Terms and Conditions: Our commitment to customer satisfaction includes a clear and fair refund policy, encompassing the following situations:
You receive a kada size that differs from your original order.
You receive a product in damaged condition.
Please be aware that we do not accept returns for sizing issues, making it imperative for you to ensure accurate measurements before making your purchase.
Products exhibiting manufacturing defects are eligible for a refund.
Initiating a refund request is straightforward, and you have a 48-hour window to do so following receipt of your product. Reach out to us through email, our contact number, or WhatsApp to commence the process.
Who Covers Return Shipping Costs: When returning a product due to damage, we take responsibility for the return shipping costs, ensuring a hassle-free experience for our customers. However, products that have been damaged due to mishandling by the customer will not be eligible for return.
Refund Processing Time: Our commitment to prompt service is evident in our swift refund processing. Following the receipt of your product, the refund process is initiated within 48 hours. The exact timeline for your refund is contingent on the payment method used for your order.
Expected Refund Time (after initiation): You can anticipate a refund within 5-7 working days.
Please bear in mind that refund processing times can vary from one bank to another, but we strive to make this procedure as efficient as possible.
Cancellation Policy: In the event that you have placed an order in error, you retain the option to cancel it if the order has not yet been shipped or has not reached the processing stage. We understand that mistakes can happen, and we are dedicated to ensuring a seamless experience for our customers, even in situations where cancellations are necessary.
